Features

There are two types of user accounts in BILLmanager :

• Administrators — employees of your company who can be assigned to different departments. You can set access limits for each administrator. For example, you can restrict access to financial reports for your technical support staff.
• Customers — clients of your company who can access their accounts, order services,  effect payments, customize interface settings, submit trouble tickets, and much more.

BILLmanager is available in three versions: Standard, Advanced and Corporate. Depending on the version, you can use different functions of the billing system.

"Administrator"

• Provider
  • Project management (for BILLmanager Corporate ). Manage provider's hosting projects. You may have multiple sites, providing various services or services to different categories of customers.
  • Company management (for BILLmanager Advanced and Corporate). Create and manage your legal entities, i.e. companies. Your companies may be associated with different projects and/or have multiple payment methods.
  • Payment methods (for BILLmanager Standard). Customize payment methods that your customer can use to pay for services. In Advanced and Corporate versions you can set payment methods for each company via the "Companies" module.
  • Departments.  Create and manage special groups you administrators are assigned to, restrict their access privileges to the billing modules.
  • Administrators. Create and manage your administrator accounts, restrict their access privileges to the billing modules.
  • Partners management (for BILLmanager Corporate). Manage provider's partners.
• Customer
  • Customer management. Multiple tools for your customers management: information about their  personal accounts, payments, services purchased, etc. 
  • Payers (for BILLmanager Advanced and Corporate). Manage businesses and individuals who effect payments.
  • Contracts (for BILLmanager Advanced and Corporate). Manage contracts for services provided to your customers.
  • User management (for BILLmanager Advanced and Corporate). Your customers can have several user accounts who may access accounts with their privileges to use system functions.
  • Account groups (for BILLmanager Advanced and Corporate). Add and customize groups of customers.
• Products/Services
  • Domain names.  Multiple tools that you can use in order to manage domain names.
  • Hosting. Manage a Shared hosting service.
  • Virtual servers. Manage a VPS service.
  • SSL certificates (for BILLmanager Advanced and Corporate). Manage SSL-certificates.
  • VPS reselling (for BILLmanager Advanced and Corporate). Manage a VPS reselling service.
  • Dedicated servers (for BILLmanager  Advanced and Corporate). Manage dedicated servers.
  • DNS hosting (for BILLmanager Advanced and Corporate). Manage DNS hosting.
  • Other services (for BILLmanager Advanced and Corporate). Manage other services available in the billing panel.
• Finances
  • Credits/Payments. A complete list of payments effected by your customers wit the possibility to edit, process, or print them. 
  • Invoices. Generate invoices for the services provided to your customers. 
• Marketing
  • Affiliate programs (for BILLmanager Advanced and Corporate). Manage affiliate program to refer new customers.
  • Promotion codes (for BILLmanager Advanced and Corporate). Create special promotion codes that your customers may use when ordering new services. 
• Products
  • Packages. Manage hosting packages, customize their parameters, prices and order periods.
  • Package groups. Create special groups for your hosting packages.
  • Kind of services. Customize available services that your customers can order.
  • Item types. Manage multiple types of products, services and add-ons.
  • Enumerations. Customize enumeration that your customers can use when ordering hosting services. 
  • Disk images. Customize disk images that your customers can use when ordering virtual or dedicated servers.
  • Agreements. Before ordering the provider's services your clients should agree to your Service agreements.  
• Support center
  • Active tickets. Trouble ticket system: process tickets submitted by your clients to the Support center, process them or assign to responsible administrators.
  • All tickets. Archive of the tickets that were closed by the technical support staff. 
  • E-mail. Manage e-mails that were sent to your e-mail address, rather than to the Support center. 
  • Notifications. Manage announcements that customers can see upon logged in to the billing, e.g. concerning maintenance works.
  • Categories. Add and customize trouble ticket categories that can facilitate their processing.
  • Answer templates. Create pre-defined texts that you can use when writing to your customers.
  • Gateways. A gateway allows you to redirect incoming email to a specific email box of a support center department.
• Tools
  • Merge accounts (for BILLmanager Advanced and Corporate). Merge several user accounts into a single one.
  • Clone items. Transfer services from one customer account to another.
  • Recalculation. Recalculate client's expenses for services if they were calculated incorrectly.
  • Current operations (for BILLmanager Corporate). Monitor and process current operations with customers' services.
  • Items import. Import items from your billing panel to BILLmanager. 
• Directory
  • Countries. List of countries that can be used in the billing system.
  • Currencies. Manage currencies that can used in the billing system, customize exchange rates.
  • Units of measure. Manage units of measure for billing your clients' services. 
  • Top-level domains. Manage top-level domains that your clients can use when ordering domain names. 
• Statistics
  • Report list. Generate detailed reports about your company activity.
  • Current activity. Monitor current connections to the billing system.
  • Action log. Monitor a full log of operations performed in BILLmanager.
• Integration
  • Registrars. Customize registrars that manage a domain registration process. 
  • Certification Authorities (for BILLmanager Advanced and Corporate). Manage Certification Authorities that issue SSL-certificates.
  • Datacenters (for BILLmanager Advanced and Corporate). Create datacenters that your clients can choose when ordering servers.
  • Servers. Manage servers that are used to house services ordered by your customers.
  • Fraud protection. Verifying your clients' phone numbers before they may order provider's services. 
• Settings
  
  • Features. Enable or disable numerous BILLmanager features.
  • Locale management. Manage locales that will be required to translate the billing units into other languages.
  • Brand settings. Change your control panel's logo and color scheme, link to the web-site.
  • Global settings. Customize BILLmanager policy settings.
  • Provider settings (for BILLmanager Standard and Advanced). Customize Projects for hosting services. In the Corporate version all project settings are located in the "Projects" module.
  • Global discounts (for BILLmanager Standard). Manage discounts that can be granted for products your customers order. 
  • Document templates. Add and customize document templates, such as invoices, contracts, etc
  • Message templates. Add and customize message templates that are sent to customers, for example, concerning service activation, suspension, account balance, etc.
  • Notification subscription. Subscribe your e-mail to billing notifications.
  • Favourites. Manage the list of menu items that you use most often.
  • User settings. Customize the BILLmanager interface.

"Customers"

• Customer
  • Account information. View and manage your current balance of account.
  • Discount information. Information about active discounts on your products and services.
  • Contract management (for BILLmanager Advanced and Corporate). View contracts that are signed between a customer and his hosting provider.
  • Payer profile management (for BILLmanager Advanced and Corporate). Create and manage payers who will effect payments for ordered services. 
  • User management (for BILLmanager Advanced and Corporate). Add and customize your users accounts, restrict their access privileges to the billing modules.
  • Domain contacts. Manage information for a domain name registration.
  • Affiliate program links (for BILLmanager Advanced). View information about client click-throughs.
  • Affiliate program (for BILLmanager Corporate). Information about your current affiliate programs.
• Products/Services
  • Domain names. Order and renew domain names, view existing domains and customize their settings.
  • Web hosting. Order shared hosting and add-ons. View service information.
  • Virtual servers. Order Virtual servers and add-ons. View service information.
  • SSL certificates (for BILLmanager Advanced and Corporate).  Order and renew SSL-certificates.
  • VDS/VPS reselling (for BILLmanager Advanced and Corporate). Order VPS reselling and add-ons. View service information.
  • Dedicated servers (for BILLmanager Advanced and Corporate). Order dedicated servers and add-ons. View service information.
  • DNS hosting (for BILLmanager Advanced and Corporate). Order DNS hosting and add-ons. View service information.
  • Other services. Order other services available for order in the billing panel.
• Finances
  • Credits/Payments. View the list of all effected payments, add and customize new payments.
  • Orders.View detailed information about your orders, process orders and effect payments. 
  • Expenses. Information about all expenses on ordered services.
  • Invoices. View and print invoices.
  • Affiliate program charges (for BILLmanager Advanced and Corporate).  Manage affiliate program charges.
• Support center
  • Open tickets. Submit trouble tickets to the support center.
  • Archived tickets. Re-open trouble tickets that have been already processed and closed. 
• Settings
  
  • Notification subscription. Subscribe your e-mail for billing notifications.
  • Settings (for BILLmanager Standard). Customize payers' information.
  • Favourites. Manage the list of menu items that you use most often.
  • User settings. Customize the BILLmanager interface.