regulates how ISPmanager LTD (hereinafter referred to as
“ISPmanager”) processes personal data and describes the
rights granted to you as a user in regard to such processing.
AREA OF VALIDITY
The given Policy applies to (collectively referred to as
software products which exclusive rights belong to ISPmanager, with
their copies available for download and installation, as well as
SaaS software products used online through interactive interaction
with their functional part (hereinafter referred to as
"Software products");the secured user account
at https://ISPmanager.com (hereinafter referred to as “Account
ISPmanager websites and their subdomains (hereinafter referred to
any related services and certificates, such as SSL certificates,
webinars, conferences, or contests (hereinafter referred to as
requests to technical support, other departments, or via online
chat (hereinafter referred to as “Requests”).
If you refuse to accept this Policy, please do not use ISPmanager
third party services, platforms, social media, or services that can
be available through ISPmanager Services or integrated with them
(hereinafter referred to as “Third party services”). For
instance, during the payment process you can be redirected to a
specific payment service website. You can leave comments on Websites
through the integrated comments service. In such cases, data
processing will be out of ISPmanager control. Such Third party
services are independent controllers acting upon their own privacy
third party companies using ISPmanager Software products e.g. for
web hosting. In this case, your personal data will be processed
directly by your web hosting provider.
Certain rules clarifying statements of this Policy can be included in
other regulations, agreements, and rules which define terms and
conditions of ISPmanager Services. Please read these documents
carefully and agree with them to continue.
ISPmanager can process personal and other information (including
anonymized information) which is not directly considered as personal
data. It can be technical device specifications, connection data,
error logs, or interface interaction methods (hereinafter referred to
as “Supplementary data”).
ISPmanager receives information from the following sources:
Personal data provided by users.
The user provides this information by signing up on Websites,
sending Requests, purchasing Software products, and using Account
area and Related services. ISPmanager uses this data to deliver its
obligations, provide transactions, meet tax obligations, and protect
itself against complaints and suits. This data may include family
name, first name, email, address, billing details, and phone number.
Depending on the scope of obligations, other personal information
might be also requested. ISPmanager does not collect or store any
bank card information.
ISPmanager has the right to use the single authorization center
mechanism where an individual user account is valid for all or
specific ISPmanager services.
ISPmanager is eligible to use a single-point authorization system
to provide access to all or specific ISPmanager Services with the
unified User login data.
Supplementary data processed while using Software products,
Websites, Account area, and Related services:
Log data (log information). Our servers automatically save
technical information about access to them. This takes place when
you open Websites, receive Software product, use your Account area
or Related services. Log data can contain information about IP
address, browser specifications, date, time, activities duration and
Usage data. ISPmanager collects information about how you use
ISPmanager Services to make them better. Such information may
include device type, operating system version, error logs, and
quantity usage parameters. Specific data to be collected is
determined by the type of ISPmanager Service.
IP addresses of servers where Software products are installed and
their license IDs. In effort to protect products from unauthorized
copying, the factual IP address and license ID verification are
established to check whether the address matches the one specified
during agreement signing in your Account area.
Cookie files. ISPmanager uses cookie and other identical
technologies to collect information. Further details can be found in
Data provided to ISPmanager by third parties. In most cases, you
have the right to grant, deny, or limit revelation of information by
a third party. For instance, you can sign in on Websites via social
media. In this case, you allow the social media to provide your
email address or other information to ISPmanager. ISPmanager is not
able to receive any information by itself, unless you have allowed
it in your social media settings.
ISPmanager does not process data of specific types such as: biometric
data, information about political or religious beliefs, previous
convictions, health condition, or other similar information.
ISPmanager strongly recommends you to not specify your personal data
on forums or other public sections of Websites. ISPmanager does not
moderate the entered data and is not liable for public data
HOW ISPMANAGER USES PERSONAL DATA
ISPmanager uses personal data strictly in accordance with the
applicable law and goals of data collection.
ISPmanager operates the following principles when processing personal
Personal data is processed on legal and reasonable grounds;
Personal data processing is limited by specific predetermined legal
goals. Contents and volume of data to be processed shall not be
excessive. Data processing incompatible with the goals of data
collection shall not be permitted;
Databases with personal data to be processed for goals inconsistent
with each other shall not be consolidated;
It is only allowed to process personal data that meets the goals of
During personal data processing, this data shall be kept accurate,
sufficient, and actual in relation to the goals of personal data
collection. Inaccurate or insufficient data shall be deleted or
elaborated where it is required;
Personal data shall be stored not longer than it is required by the
goals of personal data collection;
Data shall be secured against nonauthorized or illegal processing,
unintentional loss, damage, and elimination.
ISPmanager uses personal data for the following goals:
Execution of reciprocal liabilities of ISPmanager and user, based
on agreements and conditions of ISPmanager Service
Meeting law requirements e.g. tax laws.
Establishment and control of payments, account management and its
Protection against copyright violations, fraud, or other
Improvement, support, and modernization of ISPmanager Services.
Such processes are required to avoid and eliminate errors, provide
security, fix technical issues, analyze and monitor usage.
Interaction with the user e.g. to reply to requests and contact the
user directly to discuss installation, settings, and purchasing of
ISPmanager Services. For this purpose, we use data provided by the
user during ordering of ISPmanager Services and data from open
Email sendouts and other communication channels. ISPmanager can
send different types of messages, including email, SMS, and Messages
in Account area. System messages are required for ISPmanager to
perform its obligations towards users in due time. Such messages
shall be used to guarantee proper performance of ISPmanager
Services. It can be messages about service status, payments,
password changes, and other similar matters. Marketing and
advertising messages shall be sent only in cases when the user has
expressed evident consent to receive such messages. You can always
set up settings for receiving such messages in your Account
Establishment of researches with the usage of anonymized
If data is processed for the purposes specified in para. 1-8, with
the exceptions for marketing and advertising messages, ISPmanager
proceeds from the presence of the relevant legitimate interest.
ISPmanager stores data within the time period required to meet the
goals of data collection.
Regardless a request from the user to delete information, ISPmanager
has the right to store information if it is required to protect
legitimate business interest, meet its obligations, and settle
Once the goals of data processing have been accomplished, there is no
further need of accomplishing such goals, or in case of receiving
relevant requirements this data shall be eliminated or
ISPmanager has the right to store data despite the requirement to
delete it if this data is required for specific legal business
interests, to enforce obligations, or dispute resolutions.
ISPmanager discloses information to the third parties only when it is
regulated by the given Policy or applicable law, to the extent needed
to accomplish the goals of information disclosure.
Information disclosure is allowed in the following cases:
for providers of additional services as referenced by ISPmanager.
It can be services for email sending, Website activity monitoring,
subcontractors, or licensors. Such providers shall use personal data
only in accordance with ISPmanager guidelines for the purposes
specified in the given Policy. Additional information about limits
of disclosure and persons whose data can be disclosed is described
in the section “Processors”.
if specific notice has been received from the user. Such notice can
be an addition of a new trusted subject in Account area by the User
and granting to it access to the corresponding information.
to meet the requirements of the applicable law. Data can be
disclosed only upon receiving of request from the competent
for affiliated persons of ISPmanager for the purposes of executing
obligations towards the user. Such affiliated persons are described
in the section “Processors”.
to prevent illegal activities, secure rights, guarantee security of
ISPmanager and other parties, and protect against disputes and
to transfer information during ISPmanager reorganization, as well
as during execution of user contracts. In such cases, ISPmanager
keeps the right to disclose information to the third party which
acquires the rights according to the contract, or to the party which
will be established in consequence of such reorganization.
if general, aggregated, or impersonalized data is used. ISPmanager
has the right to disclose impersonalized statistical data e.g. about
the most used functions of Software products.
in other cases when user consent has been received.
ISPmanager utilizes solid technical and organizational measures to
secure data. ISPmanager can:
assign a person responsible for organization of personal data
establish local documents describing processing of personal data.
These documents regulate procedures allowing to avoid or identify
violations and eliminate consequences of such violations;
apply any legal, organizational, and technical measures to provide
security of personal data during its processing;
organize periodic checking of terms regulating processing of
introduce employees directly involved in processing of personal
data to terms of laws regulating personal data, including specific
requirements to personal data protection, documents, or any other
internal documents covering processing of personal data.
ISPmanager cannot guarantee that information will be closed fully
against intrusions during its transfer through Internet or its
storage. ISPmanager uses pseudonimization and data encryption where
ISPmanager shall not process intentionally any personal data of
individuals who have not reached 16 years of age.
If you believe that ISPmanager might have received personal data from
a person who is not of the age allowing to provide independent consent
to data processing, please let us know about such case by using one of
the methods listed in the section “DEFINITION OF DATA
CONTROLLER. CONTACT INFORMATION”.
ISPmanager has the right to revise the current Policy in accordance
with the changes in legislation or business processes. All such
revisions shall be published on ISPmanager Website. If such revision
affects user rights directly or indirectly, ISPmanager shall send
notifications to users via email and/or Account area and Software
ISPmanager can transfer data to processors located outside ISPmanager
location and specified in the correspondent section. Such Processors
shall provide decent data protection not lower than established by the
DEFINITION OF DATA CONTROLLER. CONTACT INFORMATION
Controller (operator) of data is ISPmanager LTD, Registration number
HE432447, Tepeleniou, 13, Tepelenio Court, 2nd floor, 8010, Paphos,
Any questions related to data processing can be sent to
privacy@ISPmanager.com or to ISPmanager address in a written
ISPmanager shall strive to review such incoming letters as swiftly as
possible but not longer than within one month.
RIGHTS OF DATA SUBJECT
User rights shall be observed in compliance with the Applicable law
and the recognized norms of international law.
The user has the right to:
call back its consent to personal data processing, if such
processing is based on the consent. E.g. you can always unsubscribe
from advertising or marketing emails in your Account area.
receive information about personal data processing. ISPmanager
supports its current policy in the actual state, thus providing you
with correct information about data collected, goals of its
collection, and other processing aspects.
receive access to information, its updates, alterations, and
specifications. In most cases, you can manage status of your
information in your Account area.
object against data processing. The user can object against
personal data processing made with the purpose of direct
request processing restriction. Such right can be used only in
specific cases e.g. to dispute data accuracy during the period of
data clarification or determine improper processing. If such request
to restrict data processing has been received, ISPmanager has no
right to process any data without further consent from the user.
However, data processing required to provide protection against
complaints and suits still can be performed even without such
consent from the user.
request data export, or import if it is technically feasible. Such
right can be achieved by the user per his/her request in Account
area. Data is exported in CSV.
request deletion of data. ISPmanager keeps the right to continue
data processing after the request has been received if it is allowed
by the applicable law.
Other rights might be provided by the applicable law.
ISPmanager can attract subcontractors and service providers
(hereafter – Processors) to meet its obligations towards users
and establish its reasonable legal interests.
Processors receive the strictly limited data kit required to
accomplish their functions. ISPmanager shall take any possible
measures to guarantee confidentiality of data transfer before
attracting a processor.
COOKIE FILE USAGE POLICY
The given section determines how, when and why ISPmanager uses Cookie
and identical technologies. Terms and definitions provided in this
By using ISPmanager Services you automatically agree to use cookie
files and identical technologies in accordance with the given document
please use the settings described in the section “HOW TO DISABLE
WHAT IS COOKIE?
Cookies are small text files saved on your computer or mobile device
during usage of Websites and Account area. Each Cookie is unique for
every account or web browser.
WHAT COOKIE ISPMANAGER USES
ISPmanager uses Cookie files and identical technologies such as pixel
and web beacon. Normally, it is a gif file of 1 pixel which opening
allows to receive information e.g. about technical parameters of your
ISPmanager uses session and permanent Cookies. Session cookies are
created for the time period of when your web browser is opened and to
be deleted automatically after the browser has been closed. Permanent
cookies are created until they have been deleted on their own or the
time period specified in Cookies has expired.
parties e.g. analytical systems such as Google Analytics.
Some Cookies are linked to your account and establish authorization.
Other Cookies are not linked to your account; however, since they can
be unique, they can still save settings, interface elements, your
preferences, and previous choices.
Cookies allow to use all of the features of Websites and accounting
Also, Cookies differ in the ways they are used. ISPmanager utilizes a
few such cookies.
If you have entered your account details on a Website, Cookie
will make is possible to switch from one webpage to another
while keeping access to secured areas. Website can operate with
malfunctions without such files.
Such cookies allow to determine malicious actions or
Settings and processes
Cookies save information about your language, forms filled, and
Cookies can be used to organize marketing campaigns e.g. to
show advertisement and analyze their efficiency. Also Cookies
can be utilized in marketing email sendouts to analyze opening
and reading rates and links usage. If you live in Europe, you
can disable advertisement from certain advertisement systems
e.g. by using such services as http://www.aboutads.info/choices/ or http://www.youronlinechoices.eu/.
Enhance stability, analytics, development
Cookies help to collect and analyze information about how users
interact with Website and Account area. This information is not
HOW TO DISABLE COOKIE
Most modern web browsers allow you to manage security settings. The
user can restrict saving and using cookie files and add specific
websites to exceptions.
Settings for each web browser are described in its
Use the following links to find settings for the most popular web
You can restrict using cookies from third parties such as Google
Analytics on the Google website. Furthermore, you can restrict the
usage of pixels or web beacons in social networks in security settings
of these social networks.
If you restrict the usage of cookies, ISPmanager Services might
perform with malfunctions. For example, the system might not be able
to save settings, provide successful authorization, send messages, or
guarantee proper operation of Software products.
ISPmanager shall not be liable for impossibility of using ISPmanager
Services due to the limits set on the usage of cookie