Support for ISPmanager 5 Business is divided into three stages:
GA (General availability) — main support stage;
LTS (Long-term support) — limited support stage;
EOL (End-of-life) — the last stage of support.
The duration of each stage is determined by the stages of the software life cycle for ISPmanager 5 Business.
Software life cycle
Stage
Software updates
Documentation
Start
GA
New features development
Fixing errors and vulnerabilities
Provided and updated in full scope
Q4 2014
LTS
Improvements related to changes in legislation
Fixing critical errors and vulnerabilities, except those related to unsupported versions of operating systems (OS).
New features are not developed
Provided and updated in full scope
04/14/2021
EOL
Not provided
Provided in full scope, no updates are released
01/01/2022
Note
Licenses purchased prior to 10.00 UTC April 8, 2021, will be supported for the LTS stage until the end of the license period. If the license was purchased after, support will be provided for it until and including December 31, 2021.
Technical and advisory support
Technical and advisory support for ISPmanager 5 Business is provided according to the Support rules.
Technical support is only available for:
the latest two stable versions of the product;
intermediate beta versions of the product released no earlier than the previous to current stable version.