There are a number of payment methods that you can use to pay for software products and services from our company.
You can choose the one that is most convenient to you.
Learn more information on how to get your software license and ask for a refund..
Both companies and individuals can use this payment method.
To make a payment, go to the section Billing -> "Payments" and click the "Add" button.
If you want to add a new payer, you can do that when making a new payment.
You can view and print the invoice, when needed. Simply selected the newly created payment and click the "Print" button.
Please note that funds are not credited immediately. It may take up to 2 - 5 days. If needed, you can send us a copy of the payment receipt and we will credit your funds at once:
- log in to Client area -> go to the section "Support" -> "Tickets" (submit a ticket to the Sales department)
- send it to email@example.com
Credit card payments are processed by connectum.eu, an online payment processing service that helps merchants accept credit cards, PayPal and debit cards. Your sensitive data such as registration information, credit card details, etc. are processed by the payment system. Therefore, no one, even the merchant, can get client’s personal and bank information, including his previous purchases made in other online shops. If you want to pay by a credit card, provide the following information:
- select a payment system (Visa, MasterCard);
- enter the 16-digit credit card number;
- enter the CVC / CVV number that is specified on the opposite side of the card;
- the first and last name of the card holder (as it appears on your credit card);
- the expiration date of your card;
PayPal is the most popular payment system in the world. To create a PayPal account, you will need a credit card.
To add funds to your account in the Client area, complete the following steps:
- Log into Client area and go to the section Billing -> Payments and click the "New" button to generate a new invocie. Follow the steps to complete the payment.
- You will be automatically redirected to the PayPal official web-site where you can complete your payment.
Automatic payments (recurring payments) is a feature allowing to pay for licenses regularly with a credit card or e-wallet without re-entry of card information or repeated payer’s engagement.
ISPmanager does not store your bank information, except for the last 4 digits of your credit card which may be provided by a payment system. This information may be used by ISPmanager solely to show a payment method in the Client area interface, provide technical support, solve financial issues of the User, or as an additional payment identifier. Card information is processed by payment systems directly with the use of high-security standards.
The size of the license fee to be paid, as well as the currency of the payment, shall be specified during the license ordering in the Client area.
Recurring payment shall be conducted periodically and based on the period of the license selected by the User to be paid automatically: monthly or annually.
Recurring payment activated by the User shall remain active until the corresponding parameter is switched off by the User in the Client area. All recurring payments shall be deemed made solely with the privity and under the authority of the User.
Recurring payments shall be activated/deactivated in the User’s Client area. The User can cancel recurring payments in his/her Client area at any moment per the documentation article https://www.ispmanager.com/knowledge-base/auto-payments.
Please note! Cancellation of a recurring payment does not lead to suspension of the license. The License remains active until the paid period is over.
Please note that if the license fee is not paid in due time, software products will be suspended.
The license fee may be refunded for monthly licenses only for the periods paid in advance more than one month ahead until the month paid in advance actually starts. As for the annual licenses, only the periods exceeding one year before the year paid in advance actually starts may be refunded. Otherwise, the license fee shall not be refunded.
If any terms and conditions regarding recurring payments are changed, ISPmanager shall notify you at least 2 business days before these changes come into force via email specified by you in your Client area. It is very important to keep your information up-to-date. If there are more than six months between recurring payments, you will be notified about the next recurring payment at least 7 days before it is made.
How to get a software license or ask for a refund
A software license is activated immediately after you complete and pay for your order.
If you entered a public IP address when ordering the license, it will get activated automatically during the installation process.
If you didn’t provide any IP address during the order, or if your server is running behind the NAT, a software license will be activated with a key. The activation key is downloaded automatically after the software is installed on your server. Please refer to the article "Installation guide" for more information on how to install a software product.